Payment Methods: Visa, Mastercard, American Express.
Return policy: We assure your complete satisfaction. Orders can be cancelled at any time. If an order has shipped, the customer is responsible for returning the product for a refund of the product cost. If a product is no longer needed or wanted, it can be returned if in its original, unopened packaging. If you have any issue with an Echo couplant and wish to return or exchange it, please call 360-671-9121 or email .
Method of Refund: Refunds can be used for store credit, or refunded to the original form of payment.
Damaged / Defective / Incorrect Goods: In the event of damaged, defective, or incorrect goods, Echo will arrange the product to be collected / exchanged at our expense.
How to request a return or a refund: For returns and refunds, please call 360-671-9121 or email .
Shipping & Packing Costs: Shipping is primarily arranged with UPS, with fees prepaid and added to the customer invoice. Customers may request that Echo ship with a different carrier using the customer’s freight account.
Delivery Charge on Returning Goods: The customer is responsible for shipping fees when returning products.
Note: Buyer is responsible for freight and WA state sales tax of 8.6%.
